FREE SHIPPING WORLDWIDE

Shipping Info

When you place an order, we make sure to handle it as quickly as possible. Each product requires some time for the logistics and fulfilment before we can ship. Most orders ship within 1 or 2 days. 

DELIVERY TIME

Europe & UK Customers

| **Shipping from our EU Facility** | 3-7 Business Days |
| ----------------------------------- | ------------------ |
| **Shipping from our Manufacturers** | 7-12 Business Days |


USA Customers 

| **Shipping from our USA Facility** | 3-7 Business Days |
| --------------------------------------- | ------------------ |
| **Shipping from our Manufacturers** | 7-12 Business Days |

International Customers 

| **Shipping from our closest Facility** | 3-7 Business Days |
| --------------------------------------- | ------------------ |
| **Shipping from our Manufacturers** | 7-12 Business Days |


**THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.**

DISPATCH TIME

Orders are usually dispatched within 2 business days of payment of order.

Our warehouses operate on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


SHIPPING RATES

Standard Shipping

Insured shipping with tracking number is always FREE.

Priority Shipping

Priority Shipping is $4.95 for priority fulfilment service.

We have received and fulfilled orders from over 160 countries across all the different continents. Sometimes customs can hold up a package for a number of days. Because we work with reliable couriers, this rarely happens and if it does it will be handled efficiently.

TRACKING NOTIFICATIONS 

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

SALES TAX

Sales tax has already been applied to the price of the goods as displayed on the website.

IMPORT DUTIES & TAXES

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and MasterG encourage you to be aware of these potential costs before placing an order with us.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

100% Customer Satisfaction
Fast Delivery Service
Free Shipping Worldwide
High Quality Products