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FAQs

WHERE IS MY ORDER?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that we craft-to-order which will extend the shipping times. We promise to ship all orders as quickly as possible and if any order or item will take more than 2-4 days to ship we will contact you to let you know the updated production time.

I HAVE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS FROM MY ORDER?

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 1800+ products and 3 warehouse locations. Rest assured, you will get all your items.

WHY ISN'T MY TRACKING NUMBER WORKING?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER.

All domestic delivery issues become the responsibility of local postal services once it’s been shipped from our warehouse or suppliers. You can contact the postal service to locate your package at your local post office.

WHERE IS YOUR STORE BASED?

Valletta, Malta.

WHAT IS THE STORE'S CANCELLATION POLICY?

For all other order cancellations, please contact us immediately at sales@masterg.shop and we will respond to all emails within 24 hours. Once the order request has been processed by our warehouse (generally within a couple of hours) or manufacturers (generally within a 1 day), your order cannot be canceled.

STILL GOT A QUESTION?

Email us at info@masterg.shop. We are always here to help :)

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